The service they provide is better than and less costly than the previous companies that have provided me home security.” -Katherine K. The sales staff has been very forthcoming with information and suggestions. “From day one, this company has been accessible and helpful. Some reviewers who left BBB reviews praised the company’s responsive customer service team and overall friendliness of the staff. It’s worth noting that the company has a BBB alert for a pattern of complaints related to difficulty canceling a contract, poor customer service, delayed repairs to monitoring equipment, and billing concerns. Like most companies, Brinks Home Security has both positive and negative reviews on third-party websites.īrinks Home Security doesn’t have a BBB rating. Phone customer service is available from 7am to 8pm CST, seven days a week.Īll Brinks Home Security systems come with a standard two-year warranty.
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